New cartridge 655 is not providing the clear printout

[Jahan786]

I have purchased the new cartridge 655 (for new 4625 printer) under bar code ref 8611254606 from Muscat but it's not printing clearly all the content. Please advise what to do, it's problem with cartridge or its quality.
Thanks, Jahanzeb

[Jahan786]

Product Name: 4625
I have purchased the new cartridge 655 (for new 4625 printer) under bar code ref 8611254606 from Muscat but it's not printing clearly all the content. Please advise what to do, it's problem with cartridge or its quality.
Thanks, Jahanzeb

[Chimney_83]

Greetings @Jahan786,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your printer where the print quality is not good after installing the new cartridge. 

Don't worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

Are you using genuine HP ink?

Do you face the print quality issue when you make a copy?

Please refer to this article for the troubleshooting steps to improve the print quality.

Print a Printer Quality Diagnostic Report as suggested in Solution 6 in the article. 

Make sure the cartridges are vented. 

Use the automated tool to clean the printhead. 

Update the firmware. 

Align the printer. 

If the issue persists, please try a different cartridge or contact our phone support for the service options available. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.