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‎03-24-2017 11:01 AM

HP Recommended
Product: Deskjet 3637
First time I have put new ink cartridges in. Colour showed full, printer said black cartridge not compatible. Went and brought another black cartridge. Went to install it & now colour was showing empty. Put new black cartridge in that also shows empty.
£38 spent on cartridges & printer not working. Followed all steps in troubleshooting for this problem & still not working. Printer under warranty. How do I get this fixed?
1 REPLY 1

‎03-25-2017 09:05 AM - edited ‎03-25-2017 09:06 AM

HP Recommended

@Luke0609,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP DeskJet 3637 All-in-One Printer does not detect the cartridges. I also see that you already replaced the cartridges.

 

This issue could occur if the electrical contacts on the cartridge or the printer are not working.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
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