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Jessica63
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New pc running Windows 10 but my HP Deskjet 710c no longer works, although it is listed compatible

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Deskjet 710c
Microsoft Windows 10 (64-bit)

I have recently bought a new pc running Windows 10 but my HP Deskjet 710c no longer works with it, although it is listed as compatible on the HP website.

 

I have contacted Microsoft but they are stumped...

 

I don't want to throw my printer away as it is a good solid machine and was working perfectly with my previous XP pc.

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Dragon-Fur
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@Jessica63

 

Microsoft Drivers provide the basic print function for your printer.

 

The following document and video provide an explanation, "how-to", and a video:

 

More...

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

 

Examples in Section: 

Add a Printer – The Printer I want isn’t listed

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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Jessica63
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Thank you for the reply. I have already installed Windows Built-in Driver. Th second link says that it is no longer available and then reverts to my own One Drive...

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Dragon-Fur
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@Jessica63

 

Apologies - I updated the Dragon document link -- it now appears to work as intended.

 

Unfortunately, there may be little help there -- the example How-to sequence does explain that for a USB connected printer, you want to use the USB port.

 

The installation is largely under the control of the Windows Driver installation -- I did verify that the printer does exist in the printer list (right column) and so should be available for installation.

 

Assuming the Add a Printer installation of the printer is successful, that is, you do not encounter errors during the Driver installation, then you might try Restarting both the printer and the computer.

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

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