New pc running Windows 10 but my HP Deskjet 710c no longer works, although it is listed compatible

[Jessica63]

I have recently bought a new pc running Windows 10 but my HP Deskjet 710c no longer works with it, although it is listed as compatible on the HP website.

I have contacted Microsoft but they are stumped...

I don't want to throw my printer away as it is a good solid machine and was working perfectly with my previous XP pc.

[Dragon-Fur]

@Jessica63

Microsoft Drivers provide the basic print function for your printer.

The following document and video provide an explanation, "how-to", and a video:

• HP Document and video: HP Printers - Installing and Using the Windows Built-in Print Driver

More...

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Examples in Section: 

Add a Printer – The Printer I want isn’t listed

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Answered? Click my post "Accept as Solution" to help others find it.

[Jessica63]

Thank you for the reply. I have already installed Windows Built-in Driver. Th second link says that it is no longer available and then reverts to my own One Drive...

[Dragon-Fur]

@Jessica63

Apologies - I updated the Dragon document link -- it now appears to work as intended.

Unfortunately, there may be little help there -- the example How-to sequence does explain that for a USB connected printer, you want to use the USB port.

The installation is largely under the control of the Windows Driver installation -- I did verify that the printer does exist in the printer list (right column) and so should be available for installation.

Assuming the Add a Printer installation of the printer is successful, that is, you do not encounter errors during the Driver installation, then you might try Restarting both the printer and the computer.

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