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‎05-18-2026 01:36 PM

HP Recommended
Product: HP Smart Tank 5100
Operating System: macOS 15.0 Sequoia

I purchased a HP Smart Tank 5100 printer and have followed all the steps for setup. I have run several printer tests, including print quality sheets which seem to be printing fine. But when I print a document from Word or email for example, the paper runs through and it sounds as though it's printing but the sheets are coming out blank. 

 

What could be the problem? Thank you

1 REPLY 1

‎05-18-2026 08:35 PM

HP Recommended

Hi @SaSoLou 

Sometimes drivers for Printers in Mac are not properly installed, this could happen when Mac applies a system update and you may need to reset printer system.

 

Please follow steps from the next video to Reset system for printers in MacOS:

>> https://www.youtube.com/watch?v=ifpwzokW-Qo

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Reset the printing system in macOS | HP printers
Reset the printing system in macOS | HP printers
youtube.com/watch?v=ifpwzokW-Qo
Having trouble with printing issues like stuck print jobs, connection problems, or incomplete driver setups? Resetting the printing system on your Mac might help. This quick, step-by-step video will show you how, so you can start printing again. For other helpful videos go to ...
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