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11-15-2012 07:29 AM - edited 11-15-2012 07:30 AM
I client of mine recently purchased a Photosmart 7520, and was having problems setting it up. When I went to check it out, the printer naturally said "please insert setup cartridges".
They were told by the geniuses at Best Buy that the printer did not come with ink, and purchased a full set of inks, which they had put in the machine; obviously the machine didn't want these.
They claim that they did not come across a set of cartridges in the box, and had already discarded the packaging by the time I got there.
Whatever the case may be with that, is there a way to get the printer to accept a regular set of cartridges and proceed with the setup so they can get their printer working??
Alternately, is it possible to get a set of the setup cartridges somehow?
Solved! Go to Solution.
10-27-2013 06:07 PM
Have a new HP Officejet 6700 premium printer that had been returned to store and sold without a box or setup cartridges and am unable to set up without the original setup cartridges. Is there someway to get a set?
10-28-2013 04:45 PM
I have noticed your post about you not having setup cartridges for your Officejet 6700. The only option is to contact HP's Phone Support, as Gary mentioned. This would be the only way to receive setup cartridges.
I hope this confirms the answer to your question.
I work on behalf of HP
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03-06-2015 12:24 PM
I think I have your set up cartridges. I have two sets and after my first set ran out of ink I put in the second set and not no cartridges work on my systems.
Im so frustrated that Im ready to throw this thing away and Ive only printed 330 pages from it.
help someone please.
04-03-2017 04:00 PM
HP OfficeJet Pro 6830e
Put cartridges in
On error screen - use setup cartridges
- On left side of screen there is usually a Return Arrow (it may be hidden) - press this area 5 times.
You should see a support menu come up, or be prompted to enter the support menu. Do so.
Press the arror button, go to system configuration menu.
Look for TRADE OOBE or similar, select this.
Trade Supplies disabled - you want to enable the "trade supplies"
Choose OK, etc.
Now you want to turn off the printer. If for some reason you can't, support person on phone said it could be unplugged.
Plug it back in, or turn it back on.
The Setup TOUR or something similar may come up, choose to continue setup.
You should now be able to print. (At least I was).