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- Printers Archive
- New scanner error message cannot print/scan

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1 REPLY 1
05-15-2017 11:00 AM
Hi @HV2016,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with the scanner of your HP ENVY 7640 e-All-in-One Printer.
This issue could occur if the scanner mechanism is defective or not working.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Scanner Failure
Let me know how this works.
You have a good day ahead.
Rainbow23 - HP Support.

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