Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
"Scanner problem" turn printer off/on or broken. Not broken and no fixes resolve issue.
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with the scanner of your HP ENVY 7640 e-All-in-One Printer.
This issue could occur if the scanner mechanism is defective or not working.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Scanner Failure
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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