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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2017 05:23 AM

HP Recommended
Product: Envy 7640 all in one printer

"Scanner problem" turn printer off/on or broken. Not broken and no fixes resolve issue.

1 REPLY 1

‎05-15-2017 11:00 AM

HP Recommended

Hi @HV2016,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with the scanner of your HP ENVY 7640 e-All-in-One Printer.

 

This issue could occur if the scanner mechanism is defective or not working.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Scanner Failure

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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