No Print from Deskjet 3636

[Amnesiac84]

Having a problem printing with my new HP 3636 printer.

A test page can be printed from the HP Printer Assistant. No other application can print; not even the HP Print & Scan Doctor.

What's happening is that jobs go to the print queue as normal, then after a few seconds they disappear. No error messages are shown.

My setup is a desktop PC connected to the printer via USB. There is no wireless, and there are no other machines to try the printer with.

So far I have tried:

Uninstalling drivers and software, then re-installing after a restart

Turning off the print spooler service, then restarting the PC

Running the print and scan doctor - no errors found

Uninstalling drivers, restarting PC, reinstalling drivers again having swapped usb port to a USB2.0 port (the others on this machine are USB3)

Clearing temporary files

Disabling antivirus (Avast)

Uninstalling the drivers again, then using the built-in drivers following this guide: https://support.hp.com/in-en/document/c01796879

Nothing so far has got the printer to print more than a test page. I'm on the verge of taking it back to the retailer - is there anything else I should try?

[sandytechy20]

@Amnesiac84

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 3636 printer. I understand that the print job disappears and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Uninstall the HP driver and software.
• Rename the HPBXPSRENDER.DLL file.
• Download and install the print driver.
• Click here and refer the document to perform above steps.

Let me know if that works.

Cheers.

[Amnesiac84]

Thank you for taking the time to reply.

HPBXPSRENDER.dll does not appear to be anywhere in the "spool" folder - it is not where the guide suggests it should be, and I have used search to look in subfolders. (I also looked manually in System32\spool\drivers\x64\3 - definitely not there)

Since it's not there, that suggests that it's not the source of the issue? Or perhaps its absence is the problem?

[sandytechy20]

@Amnesiac84

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

I request you to contact HP Phone support for further assistance on this.

Cheers.