• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 06:12 PM

HP Recommended
Product: HP Photosmart C8180 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

I have a new PC. I've downloaded and installed drivers for my C8180 printer but when I try to scan from the newly installed HP solution centre on my PC, nothing happens. I've also tried `Scan to computer' from the printer touch screen and get an error message `No Scan Options - Refer to documentation to troubleshoot'.

 

I've switched off then on, uninstalled and reinstalled, but still no progress. The scanning facility worked fine on my old PC running Windows 7. I'm a very basic level user. Can anyone advise please?

1 REPLY 1

‎03-01-2017 10:15 PM

HP Recommended

Hi,

Try following HP Print and Scan Doctor to troubleshoot the problem:

http://support.hp.com/us-en/document/c03286146

 

If it fails and the issue cannot be resolved by following the steps on screen, what exact failure does it show?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.