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knute97
Level 3
38 27 3 2
Message 1 of 4
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No scan program installed for HP OfficeJet6954

HP Recommended
HP OfficeJet6954
Microsoft Windows 10 (64-bit)

After several weeks of my trying to get my HP desktop to recognize my HP OfficeJet6954, a support technician finally installed it manually.

 

Now, other than using the Windows scan app, isn't there an included scanning program linked with this printer?

 

Is there a program on the HP installation disk and, if so, how can this be installed manually?

 

BTW, the icon on the HP Printer Assistant is greyed out and not working.

 

 

3 REPLIES 3
ShlomiL
Level 17
Level 17
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Message 2 of 4
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HP Recommended

Hi,

Try installing and scanning from HP Scan Extended below:

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

It will be isntalled under Start > All Apps > HP > HP Scan Extended.

 

Please let me know how it goes,

Shlomi



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knute97
Author
Level 3
38 27 3 2
Message 3 of 4
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HP Recommended

Hi,

 

Thanks for the response.

 

Installed the HP Scan Extended as suggested.  When i tried to run the app, I ran into the following:

 

HP Scan 1.png

Then I tried running HP Twain Administration with the 1st option (originally there before installing HP Scan Extended)

 

HP Twain 1.png

 

1st result

HP Twain 2.png

Selecting 2nd option

HP Twain 3.png

 Clicking OK to both gives "Open Sorce Not Found"

 

Suggestions?

 

 

 

 

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knute97
Author
Level 3
38 27 3 2
Message 4 of 4
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HP Recommended

Here is some additional information.

 

From the local printer panel, when I press scan, the only options available to me include scanning to my Dell laptop.   Apparently, my HP destop was not recognized as an option.

 

Using the option to scan to the laptop's desktop worked and the Windows Fax and Scanning app appeared with the scan.

 

However, if I try to run the Windows Fax and Scanning app directly from the either computer, the scanner is not found!

 

I am reluctant to run thru the HP Print & Scan troubleshooter and the HP Printer Assistant because it took almost an hour with HP Tech Support to manually install drivers,etc. to connect my HP Printer (another post on this forum).

 

 

 

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