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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 06:15 PM

HP Recommended
Product: Color laser jet pro map m277dw
Operating System: Microsoft Windows 10 (64-bit)
When I scan documents it is constantly cutting off about the bottom 20% off the doc and it shows up black.
1 REPLY 1

‎04-28-2017 01:36 PM

HP Recommended

Greetings @Bnash288,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that the bottom part of the scanned document is showing up black. 

Not to worry, I will be glad to help. 

May I know which application you are using to scan?

Are you using the ADF or the scanner glass?

Have you selected the correct paper size in the application you are using for scanning?

 

Request you to review the scan settings, make sure the correct paper size is selected. 

Please refer to this HP article for assistance in improving scan quality. 

Please do try any other application for scanning and check if it helps. Click here to know about other applications available for scanning. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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