Not able to print Web Services info page on Deskjet 3755.

[Abhishek1985]

I want to enable HP Instant Ink on Printer HP Deskjet 3755 replacing HP Envy 5070 (Got fault, trashed). 

I tried Replace Printer and it ask me for Printer code. 

Web Services enabled and I tried all options (except Factory Reset) on community forums to print the page for printer code but unable to do so.

I tried Print Info page from Web services tab, but nothing print:   https://192.168.1.122/#hId-pgPrintInfo

Please assist.

[Kumar0307]

@Abhishek1985, Welcome to the HP Support Community! I’m here to help.

I see that you are trying to enroll the printer in Instant Ink. Do you have working ink cartridges in the printer?

Make a copy from the scanner glass and check if it works.

Deskjet 3700 printers do not have an ePrint button. Retrieve your printer claim code by pressing the Information button to print a page titled “Printer Information Page". This page shows the status of the wireless network connection. See the following instructions, depending on the status of the wireless network connection:

The printer is already connected to a wireless network:

Press the Web Services button and the Information button at the same time to print instructions.

If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

The printer is not connected to a wireless network:

Press and hold the Wireless button for 3 seconds to print the Wireless Quick Start Guide.

1. Follow instructions in the guide to connect the printer to your wireless network.
2. Press the Web Services button and the Information button at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.

For assistance in enrolling, refer to - Enrolling in HP Instant Ink

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[JessikaV]

Hi, 

HP Printers - Turning Off Web Services

This document is for HP printers that support web-connected printing services.

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.

NOTE: If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

• HP ePrint email: Disables the HP ePrint printer email address.
• HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
  • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
  • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
• Print Anywhere: Disables the Print Anywhere feature.
• HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.

Instant Ink account management

How do I re-enroll in Instant Ink?

If you cancelled your Instant Ink service or Paper Add-on service, you have until the end of the billing cycle to stop the cancellation.

1. Sign into your account:

   • Home / Home Office: Sign into your Instant Ink account

   • Business: Sign into your Instant Ink for Business account

2. Click HP Instant Ink, then Update Plan in the left menu.

3. Click the Keep Enrollment button at the top of the page to reinstate your account. The button appears until the end of the billing cycle.

4. If the Keep Enrollment button does not appear, then the cancellation has been finalized. Click Enroll or Replace a Printer or Enroll a Printer to enroll the printer and follow the steps to re-enroll the printer.

   JessikaV
   HP Support Community Administrator