Not able to scan

[alok160]

Hi,

I have an HP Deskjet Ink Advantage 3545 printer. Till one month back, it was working fine. 

But after shifting to a new city, I tried to scan using this printer. But it gets stuck at a message 'Preparing to scan'. I restarted the printer and my Windows laptop again and again. I also reinstalled the drivers. But the problem hasn't gone away. 

Kindly give a solution. 

Alok 

[The_Fossette]

Hi @alok160

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that after moving to a different city you are unable to scan.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Follow the steps in the below article and check if it helps.

http://hp.care/2py09M5

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[alok160]

Thanks for your response. 

Actually I got it repaired through a computer engineer. I have come to know from many sources that this is a common problem with HP 3545 series. The printer keeps working, but the scanner stops working. 

It's unfortunate that despite knowing this fact HP hasn't rectified the problem or stopped selling this product. I have shared this incident with friends and warned them to never purchase this partuicular model. 

Regards. 

[A4Apollo]

@alok160,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Regards

Chetan