Not printing correct colors

[BradFried]

My Envy 5530 is not printing the correct colors and sometimes doesn't print color at all. 

Red does not print. It comes out as a purple. Other colors may not print at all. Navy blue looks like sky blu and prints with a pink border.

I am using HP ink and both the tri-color cartridge and the black cartridge are nearly full.

The other problem I am having is that when I set printing to print grayscale (black & white) it still tries to print in color but even then it's not the actual colors of the page.

I've done a lot of trouble shooting including the use of the HP diagnostic tools.

I even changed out the ink cartridges to see if that was the problem.

Should I just trash the printer?

[The_Fossette]

Hi @BradFried

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing the colors correctly.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

http://hp.care/2o15Lz9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!