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‎03-21-2017 04:22 PM

HP Recommended
Product: HP photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

I cannot get the black to print  I have replaced the cartridge twice, gone through the troubleshoot system that cleaned the heads, reloaded drivers.  All the information from HP says everything OK.  Worked until I changed cartridges.  Test page will not give me a dark black bar on the left side  Not sure where else to turn.

1 REPLY 1

‎03-22-2017 05:34 AM

HP Recommended

Hi

It looks like a printer issue.  If your printer is still in warranty you should contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

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