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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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HP Recommended
HP Recommended
Hey @viviennenov ,
Thanks a lot for the question, now lets get you an answer!
OCR is HP's "Optical character recognition" tool that is used for scanning with HP's printing devices. This tool is a primary source needed for scanning with HP.
So for me to be able to instruct you on how to get this software I need to know what operating system you are using. Press the link to find out, in case you don't know already. http://whatsmyos.com/
If you are using Apple we will have to go online and get the remaining software off off hp.com; however, if you are using Windows then you can download the HP Print and Scan Doctor and use the "Fix Scanning" utility to get the remaining software needed to have you up and scanning. 
(If you are using Windows)
Click here to download and run the Print and Scan Doctor >>> www.hp.com/go/tools
Get back to me at your earliest convenience! Have a great day and wonderful/ safe holiday season!
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