OUTPUT paper tray is too short for 8.5 x11 paper HP Officejet Pro 9020

[witigers]

Even when OUTPUT paper tray is fully extended the OUTPUT paper tray is too short for normal 8.5 x11 paper coming out of HP Officejet Pro 9020 Thanks.

[TEJ1602]

@witigers, Welcome to HP Support Community!

Here's a document Loading Paper, Envelopes, Cards that could help you isolate and resolve the issue.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[witigers]

Sorry that doesn't help. I am discussing the OUTPUT TRAY WHICH IS TOO SHORT TO HOLD 8.5x11 sheets of paper when fully extended. Though there is a tab to stop the paper it still goes flying over the top unless I place a tall item in front of the OUTPUT TRAY. Thanks.

[TEJ1602]

@witigers

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[witigers]

Thank you.