Office Jet J4550 Windows 10 driver compatability

[bergenia]

Yesterday on 9/23/16 my computer automatically downloaded the latest Windows 10 update.  After the update was installed, my printer is no longer available on the printers list when I try to print a document.  I went to the HP website and downloaded the driver for the Office Jet J4550.  When I try to open it, I receive a message that says "This app can't run on your PC.  To find a version for your PC, check with the software publisher." 

Is HP planning to issue a driver compatible with the most recent Windows 10 update, or do I have to go buy a new printer?  I'd prefer not to do that, since I just bought several new ink cartridges.

[Dragon-Fur]

@bergenia

Before you try to install the fresh copy of the Full Feature Software, do uninstall the exisiting printer programs from Programs and Features > reboot and log in.

Your Printer's Website Support Driver Page:

HP Officejet J4550 All-in-One Printer

Scroll down on the Driver page to find video help to install the software.

Your Full Feature Software:

File name: OJ_AIO_J4500_Full_Win_WW_140_404-4.exe

Release details

Released: Aug 21, 2014

Version 14.8.0

Help, suggestions, and examples:

Install Full Feature Software – Printer

Operating System recently migrated to Windows 10 and / or to re-install the printer software:

1. If using a USB cable to connect the printer and computer, disconnect the cable
2. Create a Restore Point >
3. Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit)
4. This works best if the computer's Windows (10) Updates are current - check if you are unsure
5. If available, update your HP Drivers (or other vendor computer) - printer software likes updated Drivers
6. Open Printer Website Driver Support Page >
7. Download a fresh copy of the Full Feature software >
8. Remove existing Printer Software from Programs and Features / Apps and Features / All Apps / Devices and Printers >
9. Shut down the computer > boot, and log in >
10. Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
11. Restart the computer and log in to finish the installation

Section(s) of interest include:

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues
• Preparation
• Extras, Advice, and Cool Stuff > HP Information, Diagnostics, and Installation Help
• Create a Restore Point
• Remove Printer Software (two parts)
• Download and Installation
• Embedded Web Server (EWS)
• Windows 10 Updates (check)
• Restart Everything
• Scan Program Options  **

** Cool stand-alone scan program - HP Scan Extended (Thanks to greenturtle for the links!)

Reference:

Scanning Program Options

Section: HP Extended Scan  – Single, Multiple scans, Auto-Crop!

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[bergenia]

Thank you for the suggestion.  Since I have been using Windows 10 for many months and the problem arose only with the most recent update, I doubt that the fix you reference will provide a solution.  I will uninstall the previous driver and try again, though, on the off chance that it makes a difference. I would appreciate hearing from the company about whether they will support Windows 10 in future; there is no option to contact support directly to ask that question, unfortunately.  Not one I've been able to find, anyway.

[bergenia]

Thank you for the suggestion.  Since I have been using Windows 10 for many months and the problem arose only with the most recent update, I doubt that the fix you reference will provide a solution.  I will uninstall the previous driver and try again, though, on the off chance that it makes a difference. I would appreciate hearing from the company about whether they will support Windows 10 in future; there is no option to contact support directly to ask that question, unfortunately.  Not one I've been able to find, anyway.

[Dragon-Fur]

@bergenia

Updates sometimes cause issues with installed software, regardless of that program's compatibility with the installed Operating System.

You should always do what you think is best for your systems and your situation.

The following document provides information on printer compatibility with Windows 10:

Will my HP Printer work with Windows 10 ?

Calls this document:

HP Printers - HP Printers That Work with Windows 10

If the printer is listed and supported with Full Feature Software, use the following to sort lingering issues:

HP Printers - Printer Problems after Upgrading to Windows 10

NOTE:  In particular, if you are located in Africa, Asia Pacific, Europe, or the Middle East, please see section titled:  Unable to Print with a Windows built-in driver …

This is a peer-to-peer community - users, owners, and enthusiasts of HP Technology.  HP provides a presence here for administrative purposes only. 

Contact HP Technical Support:

HP Contact Information – Sales, Technical Support, other Contacts -  USA / Canada

Fill in form to receive Case Number and Contact Information

Contact HP – USA - Assistance

HP Tech support/ Customer Service  – Some English Speaking Countries

Including UK and Europe

HP Customer Support - Product Warranty Check

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