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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 07:24 AM

HP Recommended
Product: HP OfficeJet 7510
Operating System: Microsoft Windows 8 (64-bit)

I have recently purchased the OfficeJet 7510 printer. 

The touch screen lights up, however after connecting it to the wireless and a frimware update it no longer responds.

Any ideas how to get it working (only 2 weeks old)

3 REPLIES 3

‎05-06-2017 07:26 AM

HP Recommended

Two weeks old?   Hummmmm....

 

Try this.   With the power on, unplug the unit from the wall outlet.  Wait 10 mins.  Plug the unit back into the wall outlet not using any power strip or surge protector.  Power the unit on if it does not.  Status now?

‎05-06-2017 07:59 AM

HP Recommended
Thanks - just done as suggested and upon restart screen comes up with the Fax, copy etc...
Touch screen still non responsive... 😞

‎05-06-2017 08:09 AM

HP Recommended

Grab your receipt and take it back for exchange.

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