OfficeJet Enterprise Color Flow X585z - A5 Duplex Printing

[TonyJr1]

Hello,

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04199122 lists that the OfficeJet Enterprise Color Flow X585z can Duplex A4 and A6 - how comes it cannot Duplex A5? I am a bit stumped by this one.

Thanks,

Tony

[wp123]

Hi, thanks for your question. It should be supported, did you put into right tray?

Media sizes supported: Tray 1: A4; A5; A6; B5 (JIS); B6 (JIS); 10 x 15 cm; envelopes (B5; C5; C6; DL); Tray 2: A4; A5; B5 (JIS); envelopes (DL; B5; C5); Tray 3: A4; A5; B5 (JIS)

[wp123]

Hi, the specification is available here: http://h20195.www2.hp.com/v2/getpdf.aspx/4AA5-0624EEE.pdf?ver=1.6

[Jay_U]

The x585z has the same main engine (the part with the paper path) as the x576dw - if you take a look at the user guide

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03640400-3.pdf on page 65 - the answer can be found there.

Support for A5 duplex was added after much review on the next product line - the PageWide Pro family.  

For A6 - the distance between the rollers on the Duplex Path part of the printer is greater then on the simplex path - around 7" compared to around 5".