OfficeJet Pro 8500 printer Paper Mismatch error

[Henri23]

Had a closer look at the alignment problem and it is making some funny grating noises when it starts the alignment process.

So I have concluded it is worn out and will look for a replacement.

Will try the phone number you have given for a possible trade in.

Interestingly, Pc World only sell one All in One HP Printer, Lewis's only sell two and one of those is low resolution.

Surprising because HP appear to be the only company doing 4800 x 1200 print resolution

Thanks for your help anyway

[Dvortex]

Hello, @Henri23

Thanks for the update! I see that you were interacting with @Chimney_83. He is out of office and I'd like to help!

Please contact the HP phone support to get the printer serviced or upgrade.

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

[Henri23]

I did complete two support forms asking for help but never had a reply and this was a major concern when buying another HP product.

HP does not make it easy to get support and seem to indicate that unless the product  is in warranty they do not want to know and the only place you can go is the community.

This is not good

[Rainbow23]

Hi @Henri23,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum