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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2017 12:32 PM

HP Recommended
Product: OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet Pro 8610 was working just fine. Then, it just stopped. Blue light started blinking. It no longer prints and is no longer connected to the wireless network. Troubleshooted several various ways. Nothing works. Printed Wireless Network Test Results. Solution states MAC address filtering could prevent printer from connecting. My MAC address filtering is disabled. The IP address is also not listed on this printed report. Need some help please.  

1 REPLY 1

‎03-30-2017 04:08 PM - edited ‎03-30-2017 04:21 PM

HP Recommended

Hi @cnaab,

A warm welcome to the HP community. A very good day to you. 🙂 I understand that you require assistance regarding wifi connectivity issues with the HP printer. It will be a delight to assist you. 🙂

Stupendous troubleshooting awesome description and splendid analysis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

  • Did this happen after changing your router or internet connection?
  • Did you update the printer firmware by any chance?

For a start please perform these steps:

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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