OfficeJet Pro 8710 - Printer says offline

[jedi1982]

I just installed the OfficeJet Pro 8710 and ran through the setup for wireless config. All went fine. However, I've noticed that once the printer is inactive for about 2 min, the display goes black like its in sleep mode and then goes "offline" causing nothing to be able to print. This is the same scenario on both of my computers on the network. Help!!

[greenturtle]

Hi,

Thanks for using the HP forum.

Can you try installing this from Microsoft. it is supposed to fix Printer Offline issues:

https://support.microsoft.com/en-us/kb/3147458

Win 10 updated dated : April 12, 2016 — KB3147458 (OS Build 10586.218)

Let us know if that works.

Thanks.

[archilles23]

Hi,

Thank you for choosing HP product. Understand that you experience wireless connection problem.

Have you try specific HP support document for Printer Offline issues:

http://support.hp.com/us-en/document/c05083107

Hope this help and appreciate for your feedback.

Thanks.

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.

[PaulVen]

I am using a Mac, is there soething similar for iOS?

[archilles23]

Hi PaulVen,

Thanks for using HP support forum. There shouldn't be any issue with iOS airprint.

if you had choose IT managed selection during the initial setup, you may face issue for printing from airprint.

you can follow below step.

1. Go to Embedded Web Server, EWS function for printer (key in printer IP in browser)

2. Go to Settings

3. Go to Security

3. Select Administrator Settings >> under network settings "check" AirPrint function.

Hope this help.

[archilles23]

Hi jedi1982,

Not sure if you have resolved this issue. From other threads, i have posted a solution as follow. Hope you can give it a try.

Step 1 Set static IP:

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-8710/8720/8730/8740-All-in-One-Printer-series/7...

&

Step 2 Update latest driver:

http://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/drivers

*remarks: please choose the correct printer model and OS accordingly.

[asr999]

Just boght the OfficeJet 8715. Got installed, all set, printer was found... i can ping... but no luck to print. keep getting error printing.System is Windows 10 with all the latest updates.

[archilles23]

Hi asr999,

if you have updated the latest driver/firmware, please try to set static IP to resolve win10 auto discover issue.

Step 1 Set static IP:

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-8710/8720/8730/8740-All-in-One-Printer-series/7...

[Bucknerd]

This solved my issue.  Hopefully it wil be a permanent fix.  Thanks.

[amberlt]

I have an HP 8710 printer. Today was the 4th time I got an error message saying "HP printer offline". I have previously downloaded the "fix" yet this continues to happen. Any ideas on what to do?