cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
mjp-paints
New member
1 0 0 0
Message 1 of 2
1,658
Flag Post

Officejet 5740 Won't Print Colour

HP Recommended
Officejet 5740
Microsoft Windows 10 (64-bit)

I'm trying to print wirelessly from a brand new HP Officejet 5740 with factory-provided ink cartridges, but it won't print colours in documents or photos, despite the print diagnostic sheet being excellent and the WiFi connection working well.  I'm using Windows 10 on a Dell Inspiron 15 and Windows 10 on an Acer Aspire E14 (E5-432-P9EZ).  The problem occurs with both computers.  I have installed the up-to-date print driver software.

0 Kudos
1 REPLY 1
Chimney_83
Retired
Retired
8,121 8,112 487 951
Message 2 of 2
Flag Post
HP Recommended

Greetings @mjp-paints

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print in color and the printer is setup wireless. 

Not to worry, I will be glad to help. 

Are you able to make a copy in color?

Is there enough ink in the color cartridge?

Are you using genuine HP ink?

 

Request you open control panel on your computer by doing a right-click on the Windows button. 

Open devices and printers in the Control Panel. 

Right-click on the printer and select printing preferences. 

On the Printing preferences pop up window that comes up. 

Click on the Paper/Quality tab and select Color and then click on Ok. 

 

 

You can also refer to this HP article for assistance to print only in black. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation