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‎07-16-2016 09:16 AM - edited ‎07-16-2016 09:45 AM

HP Recommended
Product: Officejet 5740
Operating System: Chrome OS

I cannot get my Chromebooks (HP and Asus) to see that my registered Officejet 5740 is online. It's on the list in Settings, but it's shown offline. My tablets can print, but not my Chromebooks. Any suggestions?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2016 10:47 AM

HP Recommended

Hi,

Is your printer connected to the same network as your ChromeBooks?

 

Ensure you have HP Print for Chrome installed from teh Chrome Web Store, then check for any difference:

http://support.hp.com/us-en/document/c04683559

 

Please let me know of any problem,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3

‎07-16-2016 09:27 AM

HP Recommended

Additional info: If my Windows laptop is also running, the Chromebook shows the Officejet online. Does this mean the Officejet is not eprint or Cloud Print ready?

‎07-16-2016 10:47 AM

HP Recommended

Hi,

Is your printer connected to the same network as your ChromeBooks?

 

Ensure you have HP Print for Chrome installed from teh Chrome Web Store, then check for any difference:

http://support.hp.com/us-en/document/c04683559

 

Please let me know of any problem,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎07-16-2016 11:07 AM

HP Recommended

That worked! Thanks!

Sheldon

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