Officejet 5740 won't boot, error code C8190022

[rothenbergm]

Following a failed attempt to install an update, my Officejet will not boot up -- power comes up and display shows C8190022

I cannot find any record of this error code.

Only guidance I have been able to find was to pull the ink cartridges, pull the power plug, wait, and then restore power. This does not work.

So my only printer/scanner/copier for work, less than 2 years old, is a brick.

Any suggestions? Thanks!

[GeekMak]

@rothenbergm

Thanks for reaching HP Support Forums.

This is the one stop for all technical solutions. 

Reset the printer

1. Turn on the printer.
2. Wait until the printer is idle and silent before you continue.
3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges from the printer.
5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
6. Wait at least 60 seconds.

For more information, visit this link An error message with numbers and letters (alphanumeric code) displays

Hope this helps.

I will be waiting for your reply. 

[rothenbergm]

Already tried this, it did not work.

[rothenbergm]

The alternative posted at the link is to replace the printer. It is less than 2 years old and went bad in the middle of an HP update. Replacing it is not an acceptable solution.

[Chimney_83]

Hi @rothenbergm, I am the @Chimney_83. It looks like you were interacting with @GeekMak, but he is out of the office today so I'll take over from here.

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.