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‎03-06-2017 04:45 PM

HP Recommended
Operating System: macOS 10.12 Sierra
Hello

I have an OfficeJet Pro 6830, and I'm currently trying to print a black and white document. My black ink level is 1/4 full, but my printer isn't printing. What should I do?

Thanks,
Lorenza
1 REPLY 1

‎03-07-2017 12:11 PM

HP Recommended

Hi @lorenza1

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to print in black.

 

Don’t worry, I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2g0JKLG

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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