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‎02-11-2017 08:24 AM - edited ‎02-19-2017 07:06 AM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 7 (64-bit)

I have a 7612 that has an issue; printhead missing or some error message and the printheads are also not replaceable.  Printer is only a couple years old but out of warranty.  Is there a return program for that printer, similar to the 6835?  I've done a search but haven't come across it yet.  THX!

I don't work for HP....I just repair their printers.
5 REPLIES 5

‎02-11-2017 08:38 AM

HP Recommended
@D Hook wrote:

I have a 7612 that has the same issue; printhead missing or some error message and the printheads are also not replaceable.  Printer is only a couple years old but out of warranty.  Is there a return program for that printer, similar to the 6835?  I've done a search but haven't come across it yet.  THX!

Sorry, I have not ever heard of any return program for failed printheads for the Officejet 7610 series.  I assume you have already tried the rather sparse troubleshooting instructions here.  


Bob Headrick,  HP Expert

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‎02-12-2017 10:33 AM

HP Recommended

Yes, the instructions are pretty sparse on the how-to for these.

 

You don't have a source for a service manual by chance, do you?

 

Thanks!

I don't work for HP....I just repair their printers.

‎02-19-2017 07:08 AM

HP Recommended

Got lucky.  Put in a different set of ink cartridges and the printhead error went away.  So far it's stayed away.  I think one of the other set just wasn't seated quite properly and threw the error.

I don't work for HP....I just repair their printers.

‎03-11-2017 07:38 AM

HP Recommended

I tried that on my 7612 Officejet but still have th eproblem.

 

Does anyone know where I can get a replacement head for the 7612?

‎03-11-2017 07:41 AM

HP Recommended

I  tried that on my 7612 Officejet but still have th eproblem. All new cartridges did not solve the problem.

 

Does anyone know where I can get a replacement head for the 7612? I tried all the troubleshooting ideas, etc. and nothing is working. Thought I'd see if replacing the heads might work.

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