Officejet Pro 8500 Premium All-in-One A909n: Full Feature Driver Install Problem on Windows 10

[JRosin]

I have an HP Officejet Pro 8500 Premier All-in-One printer (A909n) that has worked well for years.  Just recently updated my wife's laptop from Windows 8.1 to Windows 10.  The wireless operation of the printer was very problematic with the Windows 10 update.  I downloaded the full feature driver from the HP website, and it installed two features to the PC, but it did not complete (I don't think) because there was no questions asked regarding how I wanted to connect to the printer (my goal was wirelessly) and now I don't have anything that works (wireless, printing, scanning, faxing, etc.).  If I plug in a USB connection, I get the printer functionality, but none of the scanning and faxing capability.  I read through the guides and instructions very carefully before starting the install and I don't see where I deviated from those guides, yet now I have nothing.  Any help?

PS:  I have another laptop connected to this printer that was updated to Windows 10, and it seems all the old Windows 7 functionality of printing, scanning and faxing still work after this conversion w/o needing to download a new set of drivers for Windows 10.  Not sure why this went smooth, but for my wife's laptop change to Windows 10, it did not.

[The_Fossette]

Hi @JRosin

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to setup the printer on your computer after upgrading to Windows 10.

I’d love to help!

I recommend you to uninstall the printer completely from the computer and restart your computer once the uninstallation is complete. Then install the printer software again and check if it helps.

Refer to below document on how to uninstall the printer completely.

http://hp.care/2kjETvF

Refer to below document to connect your printer to your network.

http://hp.care/2kjy9Ox

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[JRosin]

I appreciate you input.  I actually did a complete printer removal as guided in your link, restarted the PC, then did the full-feature driver download. My desire is to use the printer wirelessly, so your second link does not fit my needs (your second link is to install the printer for a wired network).

So, after the previous printer is completely uninstalled from the PC, what is the correct process to download the full-feature printer driver for Windows 10 and connect the printer wirelessly?

Or, must one first to the wired network process (vis USB connection) first, then do something to connect to the printer wirelessly through a second set of steps?

[The_Fossette]

Hi @JRosin

Thank you for posting back.

Yes, you need to connect the printer using a USB cable first and then convert to a wireless connection.

Refer to the below document for more information.

http://hp.care/2hhC10z

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[JRosin]

I saw the information your link takes me to when I first started. However, this link does not have content for Windows 10 (just Windows XP, Vista, 7 & 8).  The full-feature drivers I used when installing on XP, 7 and 8 all had setup menus that allowed a choice between wired or wireless at the front end. Windows 10 did not open anything that had a setup choice at all.  Is there a link similar to the last one you provided that guides on the instructions for opening and using the full-feature Windows 10 driver set for the Windows 10 environment?  Or which Windows operating system should I use that will be the same steps as needed for Windows 10?

[The_Fossette]

Hi @JRosin

Thank you for posting back.

You can follow the steps for Windows 8 as they are similar for Windows 10.

Let me know how it goes and you have a great day!

Take care.

Cheers!

[JRosin]

When I get home this evening, or more likely tomorrow evening, I will do exactly what is shown.  However, in reading the Windows 8 procedures, I don't think I did anything different than this the first couple of times I tried.  But I want to make sure I follow the procedure exactly and see if the outcome is better.  I'll advise back once I give it one more shot.

I'm going to assume that, once done, I will have the utilities back to operate the scanning and fax functionality of the printer on the PC that has the new full-feature driver set - correct understanding? 

What is confusing me is there was no installation process running that would have loaded these utilities when I did it earlier.  Hopefully there is an aspect that is different and will result in success.

[The_Fossette]

Hi @JRosin

Thank you for posting back.

Please try the steps provided and I am positive it will fix the issue.

Let me know how it goes.

Take care.