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02-02-2012 06:00 PM
02-03-2012 01:43 AM - last edited on 04-18-2016 04:16 PM by OscarFuentes
Another detail is that we are using Norton 360 V5.2 on the computers, there seems to be a potential issue with Norton that could be additive to the problems being encountered
Thanks for any input or ideas
02-03-2012 08:19 AM
I too have had the issue after installing the new firmware update. It happens on all my computers, with and without the ones with Norton installed. I wish there was a way to go back to the last version as it was working better than this new version. At least I can still scan and print...
I too am a long time HP printer customer with over 25 years experience. I can say that HP's software has ALWAYS been poor in relation to the hardware. The support has also been very poor. I am not surprised that they are ignoring us. It's too bad this problem is not taken seriously.
02-05-2012 07:12 AM
I'm using an iMac. The HP Injet 8600 drops its connectivity to the wireless network. The only way I can get it to reconnect is to set up the network on the printer all over again. It takes time and is extremely annoying. I can't quite fathom HP's excuse for this, but I've seen enough postings to know that many people are experiencing this problem with the 8600. I had the 8500 but hated the printer and so I replaced it with the 8600, which I wouild like better if it would stay connected to the network.
I saw a comand line script fix for the connectivity issue on PC computers, but what's the fix for the my iMac?
02-05-2012 09:50 AM
This is getting ridiculous. The printer doesn't work with any system properly. I say we all ask for a refund/return of the printer. It's useless as is. Is anyone from HP reading all this? I want my money back.
02-05-2012 11:24 AM
I have read all of the posts and have the same problem. I am using Windows 7 Ultimate with the Officejet 8600 Premium. No mater what I tried, I could not stay connected to my wireless network. After two days of trying everything, I simply hooked the printer directly to my router via a Ethernet cable. No more problems. I wanted to be able to move around with my laptop. The printer stays in one place; hoked up the the Ethernet cable. Thanks to those of you who posted a couple of days ago revealing that after you downloaded their fix, it still didn't work as advertised, I decided not to run their update. I am still working fine with respect to the printer.
Another issue; everytime that I try to print a document via ePrint using the HP home&biz App for my iPad, it won't format the document to print and afterward it shuts down the iPads internet connection and I have to do a hard reset to get going again. Each and every time. Printing photographs through ePrint is no problem. Any ideas?
02-07-2012 07:26 AM
Now I'm not so sure it's actual loss of wireless connectivity. Once I've got a print job queued that doesn't print, if I click on Printer Utility it will eventually re-connect and wake the printer up and then print the job. But it's a long, drawn-out process to make it work, and doing it with each print job just ain't acceptable. I think next time I buy an inkjet printer I'll get a Canon or Epson or Brother or some such.
02-07-2012 08:14 AM - last edited on 04-18-2016 04:17 PM by OscarFuentes
Hi Guys -
I've been following the thread since my last post 10 days ago. Just wanted to let everyone know that the fix I tried on the 27th (http://support.hp.com/us-en/document/c03149924) is still working.
I absolutely agree with everyone - that with HP's ability to A) communicate directly with our printers, B) to monitor & measure my useage, and C) to alert us & download patches, that they should & could have done a better job at fixing this.
My 8600 is a replacement for an 8500 that was also annoyingly defective. I enjoyed an extremely underwhelming experience with their customer service (based in the Phillipines?), and ultimately gave up. Thankfully, Office Depot cheerfully exchanged it for me as soon as I asked them.
HP makes some pretty cool, and potentially useful stuff. When the thing works correctly, it is really delighful. In those instances, I'd rate the product & feature set a 9 or 10.
Unfortunately, it's annoying support experiences like this that negate any thought that they can actually add value to my, or my firm's day. I rate their support a mediocre 4 or 5. (Office Depot gets a 10+!)
Good luck everyone!
02-07-2012 11:34 AM
The HP circumvention to change ink alerts works for me too. It seems that there may be other issues associated with wireless connections (I'm ethernet attached).