Officejet Pro 8600 Plus connection issue - HELP!

[harthenry]

I think many of us have been strugeling with this issue.  When speaking with HP, HP stated the "fix" was to set the printer's IP to manual and make sure the Gateway address is the same as your Router Address.  This worked for about a day, and now, I am back to not being able to print (wirelessly) unless I reboot the printer.

I can "see" the printer via the Printer's Web Server, which means I have a connection, however, it just will not print.  Having to run downstairs and recycle the printer really sucks!

I am using Windows XP SP3.  This is not a router problem.  Anyone (including HP) who continues to say its a router problem is not an IT person.  The problem may be the HP printer is not recognizing the appropriate UDP wakeup codes being sent from the XP print spooler. 

Thanks,

HH

[SGasus]

HartHenry,

I changed from using dhcp to static for my IP address, netmask, default gateway and primary DNS.

It solved problem for me. Before switching to static ip assignment, the printer would loose it's IP every two hours after being idle ( I would have to go upstairs and power cycle). After using static assignment it's not lost it's IP in past 3 days. HP has called me twice on different days to confirm.

I'm using vista on two systems and windows 7 on several others.

I think the problem on XP is slightly different than what I experienced in that I wasn't able to ping the IP of the printer. When I checked the IP using the LCD panel on printer it's address was 0.0.0.0.

I agree with you this is not a router is.

[SGasus]

HartHenry,

Feel and understand your frustration as I couldn't believe HP's QA missed this.

Just to be sure did you set static as follows

Solution:
1) Do not use DHCP to assign addresses ( printer ip address will be lost )

2) Assign Static IP addresses

3) Log into the EWS ( GUI )
a. click on Network

b. Click on Wired ( 802.3 ) or Wireless ( 802.11 ).  Use Wired if you're using actual cable.

c. click on IPv4

d. select "Manual IP"

e. Enter Manual IP Address

f. Enter Manual Subnet Mask

g. Enter Manual Default Gateway

h. Select "Manual DNS Server"

i. Enter Manual Preferred DNS Server

j. Optional Enter Manual Alternate DNS Server.  This is optional, not required.

k. Make sure you click Apply to save your settings 

[SGasus]

The fact that you were able to get to the GUI implies IP is intact (hasn't changed) .

I've not use XP in long time so apologize can't offer much help there

[SGasus]

For the record I informed HP that using Static IP assignment is a workaround not a solution. I'm happy I've not had to power cycle in past 2-3 days. Hope I won't have to power cycle ever again.

However, DHCP assignments still needs to be fixed at some point.

Sad such an exceptional printer has these issues.

[JCNiest5]

What is EWS anyway?

[harthenry]

Hi guys -- sorry to throw water on your parade, however, I do not think it is just a static IP issue.  FYI: Any cheaply made router has DHCP Static IP assign through MAC lookup - this is the way you should be going.  Anyway, I believe the problem has to do with the ARP Multicast broadcast that is issued by the print spooler in Windows XP that states "where is the HP Printer".  Hopefully there is a picture attached to this document.  I develop drivers for a living, and it was a simple run of a protocol analyzer (a freebie one called wireshark) that shows fairly clearly that the HP printer is completely ignoring a standard ARP Multicast "wake up" message on "who has ....IP... address".  In my case the "IP" address of the printer is xx.109 and my computer is xx.114.  Look at the trace.  ARP is asking who has the MAC address of xx.109.  (this is a standard ARP multicast call).  The HP printer (since it is sleeping and continues to monitor all IP traffic), should see the simple ARP message asking what its MAC address is, and "are you there?".  Looking at the trace, the HP printer completely ignores the message. 
 
SO, hey HP guys, what else do you need from my to fix your problem... Just give me a shout and I will help you out any way I can, thanks HH

[SGasus]

Are issues are different. In my case the IP on printer would reset itself to 0.0.0.0. So it wouldn't respond to any pings, asp request etc...

Setting static in my case caused IP address to remain consistent and persistent through the printers idle and sleep cycles.

Your point is very clear and irrefutable. In your case the printer isn't loosing it's IP address and it's not responding to arp request.


I don't think HP pays much attention to these forums.

Give them a call and share your discovery.

[SGasus]

JC...

EWS=Embedded Web Server (GUI)

[harthenry]

I have contacted HP -- the message fell on deaf ears.....