Officejet Pro 8600 - Won't stay connected to network

[J4ST_NH]

Every time I attempt to use my Officejet Pro 8600, I am unable to connect to it wirelessly.  In order to make the printer/scanner work I have to turn it off and on again before it is visible in my network, at which point I am able to print or scan with no issues.

Please help.

[Rainbow7000]

Hello there! Welcome to the forums @J4ST_NH ,

I read about how your Officejet 8600 is not maintaining it's wireless connection and I'd like to make a suggestion to you, that might help keep the connection stable.

Please click this guide and follow the steps (usually a static IP helps tremendously):

Printer Does Not Maintain Wireless Connection

All the best

[J4ST_NH]

This didn't help.  My issues seem to be related to the printed going into sleep mode.  I am able to print perfectly from both my iMac and MacBook Pro until the printer goes into sleep, them I'm unable to reconnect without turning the printer off and then on again.  

Please advise, as I do not see an option to cancel the sleep mode on the printer.

[sabretooth04]

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual).

   This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this

   first if needed. More Wireless Printing help is here (Windows solution 4, static IP).

2. Verify in the printer that 'Auto Off/Sleep' is disabled.  Use the Embedded Web Server (EWS) by going

   to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer

   Assistant, Printer Home Page (EWS). Also check your Printers Properties.

3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and

     8.8.4.4 at the Alternate DNS server.

In the router: (Refer to your router manual for information)

5. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

6. Set router to 20Mhz only, or 145Mbps depending on router. 

7. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 

8. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your

   system now and helps with wireless connectivity (if you want to know why, search the web).

9. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,

   they must be different for all bands, even for any Guest networks.

10. SSID broadcast must be enabled.

11. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 

12. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

[gracarte]

Obviously this is a significant issue with the 8600.  NUMEROUS people have had issues connecting the printer, and your advice is always the same.  The issue is, it doesn't help anyone.  Are you working on a fix for this issue, or are you just going to allow your customer to be frustrated with your product?  This does not make me want to buy your printer and most certianly not your computers.

I have to turn my printer off and back on for it to print or scan.  I have done everythign you have mentioned to other customers.  Do you acutally have a fix?  and do not send me to the useless link of same network and reinstall.  IT DOES NOT fix your product issue.  Are you actually working on a fix for this?  I am beyond angry at this point.

[Rainbow7000]

Hey there @gracarte , welcome to the HP community,

As you have tried all of the recommend troubleshooting steps for the connection issues, I would at this point, suggest calling in to HP Technical Support directly.

If you decide to call, I am leaving their contact information for you:

If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.

Thank you for posting in the community, have a great day:)

[rettsie]

I want my HP 8625 printer to be available at all times during the day.  I set it for 7:00 a.m. - 11:00 p.m. and when i go to use it during the day, it will never respond.  I either put a paper in the auto feed until I hear a click and see the panel light up - sometimes that works, sometimes not, or I restart it.  It has a wireless connection.  I'm ready to throw it out, but it is only a few months old.  

[rb011]

Hi @rettsie,

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

I understand that you have a wireless HP Officejet Pro 8625 e-All-in-One Printer that becomes unresponsive after it goes into sleep mode. I would like to help with that.

I want to be sure I am providing relevant possible solution suggestions. What operating system in the computer running that you are using with the printer?

I will watch for your reply so I can look into this further for you. Please reply at your convenience.

Thanks!