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05-30-2012 02:14 PM
We have a small office and purchased 3 or 4 OJ Pro 8600's to replace some older printers. Each and every one of them will not scan straight from the automatic feeder on top. After scan, when the .pdf pops up on-screen, it is crooked. Seems the wheel(s) are pulling the paper in crooked. We have tried different papers, making sure the adjustable sides are tight against the document being scanned and everything else we can think of. These are all 30-60 days old, if not older, so no store replacement possible. A bit of internet research reveals some others have had this problem.
Personally, in my office, I have a Officejet Pro 8500 that is several years old and is an outstanding printer/scanner. Would hate to think we bought several of a dud model?
Is there any adjustment that can be done to the feed whells or anything else possible?
06-01-2012 10:39 AM - last edited on 04-19-2016 10:07 AM by OscarFuentes
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04-04-2014 11:09 AM
Trying to find a solution to this problem drove me crazy! I've found the solution. I did a modified "relaignment process" where you unplug the scanner for about 30 seconds to help realign the feed rollers. Plug it back in, and the scans seemed to be straighter, but I'm not sure this really did anything much for the scanning.
However, to get them perfectly straight, use the HP Officejet Pro 8600 software on your PC or Mac and select "Everyday Scan". Modify the settings to use Searchable PDF, and change the other settings to preferences you might want such as not scanning each page as a separate PDF file or not requiring a "Save As" dialog. Then you can either select the command from this dialog or use the Everyday Scan selection from the scanner's menu. The scans will run more slowly and the autosave will take longer, but you will get perfectly straight scans every single time! Well worth it.
Don't confuse this with Save as Editable text, you'll get weird things saved out from pictures in the document.
09-25-2017 01:32 PM
I can't thank you enough. Your 'fix' did just that! My scans are all perfectly straight. I don't notice any slowdown though, so that is a plus. I can't believe that HP couldn't come up with a fix, as I would guess EVERYONE that owns a 8600 Series Officejet Pro is experiencing exactly the same issue. What a lousy company that obviously could care less about it's customer base. Of all the HP printers I've owned over the years, only one has been, what I would call, issue free. Then HP did a software update that 'timed out' the ink. I don't know why I always succumb. I guess I can blame it on Costco.
Again, THANK YOU. Finally the day has arrived where I don't have to feel embarassed about sending documents to clients or suppliers.
Have a Great Day!