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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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We have a small office and purchased 3 or 4 OJ Pro 8600's to replace some older printers. Each and every one of them will not scan straight from the automatic feeder on top. After scan, when the .pdf pops up on-screen, it is crooked. Seems the wheel(s) are pulling the paper in crooked. We have tried different papers, making sure the adjustable sides are tight against the document being scanned and everything else we can think of. These are all 30-60 days old, if not older, so no store replacement possible. A bit of internet research reveals some others have had this problem.

 

Personally, in my office, I have a Officejet Pro 8500 that is several years old and is an outstanding printer/scanner. Would hate to think we bought several of a dud model?

 

Is there any adjustment that can be done to the feed whells or anything else possible?

5 REPLIES 5
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Hi jdaggie2112,

 

Follow the steps in the document below.

 

http://support.hp.com/us-en/document/c01728503

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

I have an HP Officejet Pro 8600 that scans crooked.  Is there anything I can do?

HP Recommended

Your answer is not responsive.  (You don't answer the question that was asked).  I have the same question.

HP Recommended

Trying to find a solution to this problem drove me crazy!  I've found the solution.  I did a modified "relaignment process" where you unplug the scanner for about 30 seconds to help realign the feed rollers.  Plug it back in, and the scans seemed to be straighter, but I'm not sure this really did anything much for the scanning.

 

However, to get them perfectly straight, use the HP Officejet Pro 8600 software on your PC or Mac and select "Everyday Scan".  Modify the settings to use Searchable PDF, and change the other settings to preferences you might want such as not scanning each page as a separate PDF file or not requiring a "Save As" dialog.  Then you can either select the command from this dialog or use the Everyday Scan selection from the scanner's menu.  The scans will run more slowly and the autosave will take longer, but you will get perfectly straight scans every single time!  Well worth it.

 

Don't confuse this with Save as Editable text, you'll get weird things saved out from pictures in the document.

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I can't thank you enough. Your 'fix' did just that! My scans are all perfectly straight. I don't notice any slowdown though, so that is a plus. I can't believe that HP couldn't come up with a fix, as I would guess EVERYONE that owns a 8600 Series Officejet Pro is experiencing exactly the same issue. What a lousy company that obviously could care less about it's customer base. Of all the HP printers I've owned over the years, only one has been, what I would call, issue free. Then HP did a software update that 'timed out' the ink. I don't know why I always succumb. I guess I can blame it on Costco.

Again, THANK YOU. Finally the day has arrived where I don't have to feel embarassed about sending documents to clients or suppliers.

Have a Great Day!  

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