Officejet Pro 8610 Damaged Cartridge Problem

[dpeter]

Today I started getting the error "Cartridge Problem" and that "One or more cartridges appear to be damaged." on my Officejet Pro 8610 printer that is only about 2.5 years old.   I have genuine HP cartridges that were refilled about 10 months ago at Costco.  I've already tried multiple times all the recommended steps of removing/reinserting cartriges, cleaning electrical contacts, and unplugging printer which were of no help.  The cartridges that appear to be damaged change with each time I attempted to perform a fix, e.g. it could be either M or Y or C or B or multiple cartridges.  Given the randomness of what cartridge(s) appear(s) to be damaged I don't want to buy new ones for ~$80 as I have my doubts that's the issue and I might as well put that $80 toward a new printer.  Any assistance would be appreciated.  Thanks.

[Dvortex · Accepted solution]

Hello, @dpeter – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issue with the refilled cartridges on your Officejet printer. First off, try to update the printer firmware. Go to http://hp.care/2o7nqnV to download and update the firmware.

Restart the printer once done.

If the issue persists, try to reseat the print head 3 times. i.e remove the print head, close the door, reinstall the print head. Repeat the process for 3 times and check.

Those steps should do the trick, let me know the outcome!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[dpeter]

Thanks Dvortex.  Updating the firmware solved the problem.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[breeze305]

Tried this: "Go to http://hp.care/2o7nqnV to download and update the firmware", but when I got to update, it shows that it identified my printer, however it's grayed out and does not allow me to select on my printer to update firmware. Status shows up to date, however I've never updated this before. Please advise. 

P.S. - Similar to @dpeter, I refilled my HP cartriges at Costco and my black ink cartridge is "damaged". I tried cleaning and resetting it several times, to no avail.

[Harryboat]

I have reloaded firmware, reseated printhead three times, help on botton 30 seconds, done everything and still getting an error on one cartridge, I replaced new, retruned and got another new set HP cartridges and still getting M cartidge error.

[Jackie73]

hi there,

i'm getting the same printer error message as to after replacing a brand new genuine hp cartridge for my HP Officejet Pro 8610 and still getting same error message. 

I've tired to update the printer firmware but it show error message as the firmware does not contain the update info etc.

until now i am still NOT able to resolve it. 

any help will be deeply appreciated 

Mac OS 10.14.3

thk you

jackie, [Personal Information Removed]

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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