Only One Copy Prints When Multiple Copies Selected - Windows 7

[NMITGuy1]

I know there are numerous topics already related to this problem, however the proposed solution doesn't appear to be an option for me.

I am having a problem with one Windows 7 PC using a USB-connected HP Laserjet p1102w that will not print multiple copies when that opion is used.  It only outputs one copy. Previously, that PC had a HP Laserjet p1505 connected to it that exhibited the same problem. This issue seems to have spontaneously started and I would desperately like to avoid having to reinstall the entire OS if at all possible.

The suggested solution, which appears to work for most people, is to disable "mopier" mode.  Unfortunately, this is not an option available with this particular model of printer.  Also suggested is to disable "coalate", which is an option displayed, but not selectable (unchecked, but grayed-out).

I have made sure that both the printer driver and the firmware for the printer are up-to-date.  I have changed the printer driver from HP Laserjet p1102w to simply HP Laserjet p1102.  Strangely there appears to be duplicate enteries for HP Laserjet p1102w and p1102 in the list of drivers I can choose from, however I can't tell what - if any - difference there is between the 4 duplicates (x2 HP LJ p1102w,  x2 HP LJ p1102).

This seems to be a fairly common problem, but given the chosen answer isn't an option available to me, there must be some other option, which hopefully doesn't involve a nuke 'n pave of the system. 

Thanks in advance!

[Gemini02]

Hi NMITGuy1,

I see that you are having issues printing multiple copies of the same document. I can help you with this.

I would delete the extra copies of the printer in the Devices and Printers window, it might be causing a conflict.

Print to one of them to make sure it is working first.

Then right click and delete the copies. You will have to delete any jobs in the print queue first, before you can delete the printer icon.

From the application your printing from, go to file, print, Number of copies select 2. Then Uncheck Collate. (it shouldn't be grayed out now) You can now change the number of copies. Collate should now stay unchecked.

Try printing the multiple page document again.

If it still won't print the multiple pages then try the following steps to change the printer driver's spool settings.

Click Start, and then click Printers and Faxes.
Right-click the printer icon for your printer driver, and then click Printer Properties.
Click on the Advanced tab.
Click to select Print Directly to the Printer.
Click Apply and OK.

Try printing again.

If you are still having issues, the driver might have become corrupted or damaged.

I would uninstall and reinstall the printer software.

Disconnect the USB cable from the printer.

Run the uninstall.

Uninstalling the Printer Software.

Then download and install the latest drivers.

HP LaserJet Pro P1102w Printer Drivers.

Select your operating system, click next and click on the software to download and install.

If you need further assistance, just let me know.

Have a nice day!
Thank You.

[NMITGuy1]

Thank you for your reply.  Perhaps I was not clear about one of the items I spoke to.  I do not have multiple printers of this same p1102w model installed.  Instead, I am speaking about having multiple choices presented to me when trying to manually select a different print driver which does not distinguish the difference between the available driver selections, such as version number.  Where these multiple driver options are presented to me is when I go to:

Printer Properties ->Advanced (tab) -> and click "New Driver..." button and select the corresponding model, I am presented with 2 HP Laserjet Pro p1102w options and 2 HP Laserjet Pro 1102 options to select from the drivers list.  None makes any distinction about the difference between the two drivers.

Regardless, I followed your suggested method to correct the issue, but the problem remains. I uninstalled both from the Devices and Pritners list in my first few attempts, then finally by removing it from the Programs and Features and verifying the printer was not listed, then rebooted. I then reinstalled using the latest drivers available on HP's site and rebooted again, as prompted but the problem persists.

Also, the "Coalate" option is visible, unchecked, but still not selectable (grayed-out) in the printer preferences.

In fact, when I tried to change the option to "Print directly to the printer" after reinstalling, I am now getting an error I didn't receive before, stating:  "Printer settings could not be saved. Operation could not be completed. (error 0x0000c70c)"

Unfortunately, I believe my next step will be to replace this HP printer with a competitor's product, because reinstalling the entire OS for a printer issue is not an option.  I seem to have more issues with HP printers in our office than any other printers we have, including Lexmark, Kyocera, Canon, Epson and Brother. By far I have the most problems with HP.

[Gemini02]

Hi NMITGuy1,

Sorry to hear that you are still having issues printing multiple pages.

The collate will be greyed out until you change the Number of copies to 2 or more. Then you will be able to uncheck Collate.

Please try this again.

Here is a previous post with the same issue from @ulap, the steps listed above had resolved this issue. You may take a look at it if you like. Re: can't find Mopier Mode and Job Storage on P1102w.

Thank You.

[NMITGuy1]

Once again, thanks for your response.  I've gone ahead and replaced the printer with a Lexmark which solved the problem.