Only half page prints when receiving faxes

[Chippewa5452]

I have a Officejet Pro L7680.  Have had this for 4 years with no issues.  Recently, when receiving faxes, only half or a 1/4 of the page prints-the rest is blank.  Tried simple shut down and re-boot and ran print quality diagnostics & self test diagnostic-no issues.  The machine copies pages fine, prints documents from computer program (running Windows Vista) & sends faxes with no issues.  Any ideas?  Thanks

[Mugu]

HI

This issue can occur due to communication between the two fax machines.

Please try the below steps

1) Try to Reduce the fax speed in your Fax machine .  Go to  Setup menu>>Advance Fax setup>>Fax speed>>Set it to Medium /slow

2) Turn Off error correction mode . Setup menu>>Advance Fax setup >> ECM>> off

3) Try receiving fax from different number

Please revert if issue persists

Regards

Mugu

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[Chippewa5452]

Thank you for the response.  After making the 1st two suggested adjustments, I recieved a complete fax.  Thank you for the help!