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HP Recommended
Color LaserJet Pro MFP M277dw
Mac OS X 10.11 El Capitan

My printer has suddenly stopped printing anything but the first page of my documents -- whether from Pages or PDF or any program.  This is happening whether I print via our wireless network, via USB to my computer, or directly into the printer from a USB stick.

 

I tried deleting and re-installing the printer from the desktop, reinstalled, etc., but nothing's fixing it.

 

OF COURSE this is happening out of the blue when I have a 60-page script to submit tomorrow.... gaaaahhhhh.

 

Anyone have any ideas?

3 REPLIES 3
HP Recommended

 

@TakeNote

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand the printer is only printing the first page of the document,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Does the copier work using the printer as a stand alone?

Did you recently install or update the firmware of your printer?

 

While you reply to the questions, here's a few things you should know:

If the copier doesn't work, please try the steps listed on this website: Click here (however, if none of the steps work and the issue persists, it's a hardware malfunction and you'll need to Contact HP to set up a service to either repair or replace depending on the warranty covered by your printer).

 

If the copier works fine and yet the printer doesn't print more than the first page, try the steps mentioned below:

 

Solution 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

 

Solution 2: Check the print settings

Sometimes the print settings can affect the print quality. Select your operating system, and then check the print settings to make sure that they are appropriate for your print job.

 

Click here for more steps and details (Skip to Step.4) (Though the header/title may be different, the steps will help resolve your concern).

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks for your help -- it looks like there was some corruption in the PostScript from the original file, which I wasn't able to resolve, but I *was* able to print it on an inkjet instead.

HP Recommended

 

@TakeNote

Thank you for the update,

I appreciate your time and efforts,

 

does this mean the issue is resolved?

If yes, I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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