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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 01:40 PM

HP Recommended
Product: Officejet 5740
Operating System: Mac OS X 10.5 Leopard and older

The printer is only printing the header of PDF documents. I have uninstalled and reinstalled the driver. I have restarted the computer. I have verified that I can print other documents/ file types. I have tried printing with the acrobat reader and also with the Macintosh Preview program but still only print the header of the document.

4 REPLIES 4

‎03-22-2017 01:51 PM

HP Recommended

Hi,

 

Please try these steps

 

  1. Navigate to Print > Full text(PDF)
  2. Choose Include files and attachments
  3. Click Print

 

Hope this helps

Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-22-2017 02:05 PM

HP Recommended

Thank you for your attempt to help!

 

I selected Print from within the Acrobat Reader and Preview programs on my Mac.  

 

Neither program offer:

 

  1. Full text(PDF)
  2. Choose Include files and attachments

‎03-22-2017 02:12 PM

HP Recommended

How about other programs are they printing fine?

 

heres a document on how to adjust the print settings on the printer drivers

 

http://support.hp.com/us-en/product/HP-OfficeJet-5740-e-All-in-One-Printer-series/6617253/document/c...

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

‎03-22-2017 02:43 PM

HP Recommended

Thank you for your continued efforts.

 

Neither the Acrobat Reader or the Preview programs offer options like those shown in the link you provided.

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