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Only prints ONE page and then stops printing and goes offline. HELP!

HP Recommended
HP OfficeJet Pro 6978
macOS 10.12 Sierra

So, I use the HP Easy Start on my new Mac (Sierra OS). I am connected wirelessly from my computer to my printer. 

 

I am able to print the test page, scan, finish the set up, etc. I go to print the document I actually want to print, and the printer only prints ONE page of a 4 page document, stops printing, pinwheel of death on the print screen, and an "offline" notification on  my computer. The printer REFUSES to go back online, and I have to uninstall the WHOLE thing just to get it back online. Then the cycle repeats. WHAT IS GOING ON!!!???

 

And I have good wireless connection and speed. 20 mbps download and almost 2 mbps upload. Please help!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@22350CVC,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 6978 All-in-One Printer wherein it prints only one page and then goes offline.

 

This issue could occur drivers are not configured properly.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Resetting the Printing System (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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