Our outbound and inbound fax line is always busy.

[mttm]

We get a busy signal when sending a fax and those sending us a fax get a message that our fax is busy. It is connected through a DSL line. We have had the phone company come and check the lines and they say everyting is working fine, that the machine has to be defective. We purchased the new 8710 and we have the same problem.

[MarcelusWallace]

Hello, and welcome to the HP Community @mttm,

I understand you are experiencing some issues with the fax feature of your HP OfficeJet Pro 8710. I will be happy to help.

Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 

HP OfficeJet Pro 8700 Printers - How to Fax

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps, and have a great day.

[5ilver5urfer]

Hi,

You might want to ensure that the physical setup is correct.

Then please run the fax test report and do update us on the error message.

Refer to this document on how to printer a fax test report

Cheers

[cubswin77]

I discovered that the Fax was set at PULSE NOT TONE.

That was the solution.

Fax now works fine