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09-19-2014 08:50 AM
This is the error we're getting when some people try to print to networked printers installed on a Windows 2008 R2 print server:
PCL XL error
The "position" line number always changes.
I have done plenty of research and troubleshooting, and this is what I know:
The problem started out of nowhere, but I suspect it was right after Microsoft's patch day September 9th. The printers have been on the network and configured the same way for well over a year. The people who are having the errors were printing perfectly fine for well over a year. No drivers have changed on the server.
All clients are Windows 7. Some can print perfectly fine to the shared printers, others get the error. They are all set up the same way and using the same model computer from an image.
All printers are using the model-specific driver on the print server, and the drive is the most recent version.
Bypassing the print server and setting the printer up directly using an IP port on an affected client fixes the problem.
Changing the driver on the Print Server to the Universal Print Driver instead of the model specific driver also fixes the problem.
I want to know why, out of nowhere, when I didn't change any drivers on the server, suddenly some clients can no longer print while others are fine and both are using the same driver versions. Any thoughts?
09-22-2014 10:08 AM
Welcome to the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since you are using a Server, they will be better to assist you. You can do this at
I hope this helps!
I work on behalf of HP
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