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ng30
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Solved!

PCL XL error LaserJetPro CM1415fnw

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I had an Epson printer installed and everything worked fine.  Awhile ago (6 months or more) I uninstalled the Epson and installed LaserJet CM1415fnw.  Ever since I can print in all programs except MS Word.  When printing in MS Word I get the following message.

 

PCL XL Error

Subsystem:  KERNEL

Error:  IllegalOperatorSequence

File Name:  kernel.c

Line Number:1822

 

It's driving me crazy not being able to print in Word.  For all these months I'm copying things to other programs to print and I can't keep doing this.  Can someone please guide me to a fix for this?  I would be extremely grateful.

 

Thanks,

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pcwizard
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Hi ng30,

 

Uninstall the printer from the Add/Remove programs, and then reinstall it using the current version on the web.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4089468&task=&

I am an HP employee.

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eddiewazzle
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I also have a PCL XL Error

Here's the message:

PCL XL Error
Subsystem: TEXT
Error: InternalError 0x50
File Name: cheettext.c
Line Number: 710


Anyone can help? Thank you very much!
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pcwizard
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Hi eddiewazzle,

 

Uninstall the printer from the Add/Remove programs, and then reinstall it using the current version on the web.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?cc=us&dlc=en&lang=en&lc=en&product=4089468&task=&

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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ball0936
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only reinstall??? , i can`t Believe.....

 

Now , my company  , in group have 20 computer

 

all 20 computer print cm1415 , have some Problem , "internalError 0x50"

 

only reinstall can solve the problem??? , XXX!!!!

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Kalthanatos
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I have the same problem with my two day old CM1415fnw.

 

I am unable to print anything but repeats of:

 

PCL XL Error

Subsystem: TEXT

Error: InternalError 0x50

File Name: cheettext.c

Line Number: 710

 

The printer has now gone through over 40 pages of these error messages and my toner levels are dropping rapidly.

 

Is this a quick and easy way for HP to obtain greater toner sales? If so i am far from happy.

 

As for the only "reply" being to "uninstall", surely there must be a better option.

 

By uninstalling do you hope the problem will just disappear so you don't have to deal with it?

 

Why not actively work to resolve the bug rather than trying to ignore it?

 

As the fault is not mine and the only course of action provided by HP is to "uninstall", is HP going to reimburse me for my time spent rectifying their software/hardware issues that you can't be bothered fixing yourselves?

 

My hourly charge out rate is $420.00. I will "uninstall" as you don't seem to be able to provide any other option and i will send you the bill for my time. I expect prompt payment of my invoice within 7 days.

 

Let's hope the problem does not reoccur...

 

....and HP.... seriously think about doing better on your product support other than offering the option "uninstall". It demonstrates to me that you are pathetic and simply do not care.

queenmaureen24
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Ditto here!  Pages and pages of same PCL XL Error as described in previous post.  Have uninstalled and reinstalled TWICE now.  Eek!

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skangraf
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MaherSabalbal
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I have the same problem again...the first time I fixed it by uninstalling the printer, uninstalling the latest version of Adobe and reinstalling Adobe 9. Then reinstalling the printer.

But now hte problem is back...

I spent hours on the phone with HP, all they care to say is "it's a windows problem", I tried to go to Windows for support I have to pay, I called Samsung (my laptop brand) they said they can't do anything because it's a Windows issue.

HP get a fix on this or I swear I'm never buying any of your products

 

PCL XL Error

Subsystem Tex

Error: InternalError 0x50

LIne Number: 710

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MaherSabalbal
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That did not fix anything for me.
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