PDF Printing

[loobyloo123]

I've upgraded my laptop and printer (both HP) and annoyingly my printer will not print pdf's. I but PDF sewing patterns online and now they wont print and the preview shows a border when i don't want one and can't change it either. Starting to think that HP have let me down. My printer is envy 5544 and my laptop is pavillion. I read that if you open your pdfs in chrome you can print off with ease. I tried that and it went mental copying the zip file eleventymillion times. Help.

[loobyloo123]

Well i've sorted out the printing. I've downloaded another pdf viewer. Windows edge is rubbish. Now to sort out the printer queue which wont go away after printing!!

[The_Fossette]

Hi @loobyloo123

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the print jobs remain in the queue even after printing.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

http://hp.care/2na5hIe

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[loobyloo123]

That's all very well but I shouldn't need to reset everything every five minutes because a job gets stuck in the printer Queue!!! It didn't do it on the last HP laptop and printer I had. 

I'm beginning to regret  upgrading (sad face) 

[Rainbow23]

@loobyloo123,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Let me jump in with a solution for this issue in place of my colleague as he is out of the office today.

This issue could occur if the firmware is not updated.

Please follow the link to update the firmware: http://hp.care/2nhYMDj

Let me know if this works.

You have a good day ahead.