• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 04:51 AM

HP Recommended
Product: PIXMA TS8070

This is a brand name inkjet printer. I brought it home, done with installation and trial print. Once I started to do another print job, the printer is jammed. After I removed the jammed paper, the screen apeared with "The paper output tray is retracted"!!

I tried moving in & out the paper tray but the msg keeps popping up. Problem cannot be solved,

1 REPLY 1

‎03-22-2017 02:55 PM

HP Recommended

The PIXMA is a CANON product.  To get support for it you might want to go to the Canon support site.

 

https://www.usa.canon.com/internet/portal/us/home/support

 

I hope you find the answer to your question.

 

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.