PRINTER ERROR WITH NEW CARTRIDGES

[AGB11]

I had Genuine HP cartridges in my 6520 all-in-one printer.  They are nearly out of ink, so I got a new set (still Genuine HP, in pkg).  When I install them, the printer registers them as "genuine hp cartridges", but when I go to print, I get an error message saying "printer failure".  Oxc19a0013. There is a problem with the printer or ink system. Turn the printer off, then on.  If you continue to get this message, contact HP."

I have tried all of the troubleshooting I can find on HP's support and online.   When I put the old cartridges back in, I can print just fine, but of course totally faded, since the ink is almost empty.  I put the new cartridges back in and now get a message "Used HP cartridges installed".  REALLY?  because I took them out 1 minute earlier to see if the printer would work with the almost-empty cartridges?  It's crazy.  Printer works fine with the old ones and the new ones won't print.  I even went the extra step of trying a 2nd set of brand new HP cartridges.  Same thing.  

What the heck? 

[Jay_G24]

Hi @AGB11,

I'd like to help!

I understand you are receiving a"There is a problem with the printer or ink system" error 

Try the below suggestions -

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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