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‎03-21-2017 06:04 AM

HP Recommended
Product: HP ENVY 5532
Operating System: Microsoft Windows Vista

HOW DO I GET RID OF THIS PRINTER ERROR. PLEASE HELP

1 REPLY 1

‎03-22-2017 08:22 AM

HP Recommended

Hi,

 

Please try the below steps that should resolve the issue.

- While the printer is ON, remove the ink cartridges.
- While the printer is ON, unplug the power cord from back of the printer.
- Shut down the computer.
- Power Off the Wireless Router.
- Wait for 60 seconds.
- Plug in the power cord to the printer. Printer should power ON automatically else press the ON button to do so.
- Install ink cartridges only when the printer prompts you to do so.
- make copy ( black / color )
- Now power on the Router and the computer.

 


Although I am an HP employee, I am speaking for myself and not for HP.

 

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