PRINTER SHOWING ERROR CODE

[harsha005]

I have a HP Deskjet Ink Advantage 3545 printer with product number [Personal Information Removed]. The printer has Error code  OXC4EB827F HW_MICCI2C showing on screen and the same time the carriage is stuck on the right of the printer ( I tried to pull it as much as I can but it won't move . I tried all the assistance I can get on the hp forum but none seems to be working.

[Jeet_singh]

Hi @harsha005,

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As I understand you are getting a '0X' error message on your HP DeskJet 3545 printer. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you tried to move the carriage manually?

Have you tried to perform a Hard reset on the printer?

In the meantime, let's try to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Try reviewing the support documents which should help to resolve this issue:  A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-...

If the issue persists, I would suggest you perform the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/dj3540/DJ3540_R1547A.exe

If nothing works, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,