PRINTING ERRORS with margins and double sided.

[Martyn66]

I am posting this question for a friend of mine who I am trying to help.  

There are 2 issues with her printer although they may be related.

1. When printing a normal A4 document from Word, the printer seems to ignore the top margin of say 2cm and starts printing almost at the top of the page.
   
   
2. The printer won't print doulbe sided but prints on two separate sheets instead and with margin problem detailed in (1)

We have downloaded and installed the latest driver and software but it hasn't resolved the issue.

Any assistance would be gratefully recieved

Martyn

[Riddle_Decipher]

@Martyn66

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand there are printing errors within the margins and double sided printing,

To clarify, have you changed the printing preferences of your printer?

If you haven't, please go through the steps mentioned on this related HP Forums post that seems to have helped many others: Click here

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Martyn66]

Thank you for the reply. The link you have posted refers to Microsoft OS not Mac OS which my friend is using.

Regards

Martyn

[The_Fossette]

Hi @Martyn66

Thank you for posting back.

 I am the The_Fossette. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2m9ab9a

Also, refer to the below article for setting up page layout and size.

http://hp.care/2m9dfCd

Let me know how it goes and you have a great day!

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

Take care.

Cheers!