PRINTING ISSUES

[BRIANCORAM]

THE PAPER GOES THROUGH OK BUT NO PRINT ON IT.IT SHOWS CARTRIDGE AS FULL WITH BLACK INK

[Jeet_singh]

Hi @BRIANCORAM,

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I understand you are having printing issues on your HP Photosmart printer. I'll do my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

• Did you make any changes to the printer before the issue started?
• Is the printer able to make a copy?
• Is the printer connected via USB or a network?
• Could you provide me with the Product number or the Model number of the printer and the Operating System installed on the PC?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Please respond to this post with the results of the troubleshooting for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,