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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP 2055DN
Android 4.3 Jelly Bean

I have been using my HP 2055DN Printer attached to my Wifi Router with the netwrok cable and it was giving me printouts from Laptops (Windows Vista and Windows 7) and my Samsung SIII and Samsung Note 3. Since few days, it is working OK through the laptops but not printing from either of the mobiles. All the laptops and the mobiles are connected to the same WiFi Router to which the Printer is attached and internet is working OK on the mobiles. I get the messages:

1. Starting to Print

2. Preparing to Print

3. Printing Error: Unable to use this printing option

 

I beleive, somehow the Android devices are not able to find the printer although they were working fine till few days back. No new App downloaded in either phone. Please advise.

4 REPLIES 4
HP Recommended

Hi,

 

Please uninstall HP ePrint app and/or HP AIO Printer Remote app and start over (install it/them) again.

 

Regards.

BH
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HP Recommended

I am neither using HP Eprint nor HP AIO. Just directly printing from the mobile by HP Print Service Plugin. Please Help me out. There is Samsung Print Service Plugin also installed on the device but it has been like this forever and it was working fine.

Best Regards

HP Recommended

Please Help me out !

HP Recommended

Hi,

 

Try HP ePrint app, this will solve the problem.

 

Regards.

BH
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