PageWide 477DW wont print multiple copies

[SMaynard85]

I installed the HP PageWide Pro MFP 477dw and finally got it working. The odd thing happening now is when I choose to print multiple copies of something it will only print a single copy of it. After the first copy prints it says Job Cancelled on the printer display screen. I used both spool printing and direct printing and it happens with either setting. I also tried having it print once all pages are spooled and having it print immediately. I am using the printer for a small business and its printing receipts that I need two copies of every time. Its incredibly inconvenient having to go back into my sales software to reprint the receipt. Any ideas?

[Maclaw]

Hi,

I am suffering the same problem, starting this morning! It was fine yesterday!

Have you had any success?

Maclaw

[SMaynard85]

Tech support had me go to the webpage for the printer, mine was 192.168.1.110, and restore the printer to factory default settings and it works fine now.